Empathy : Try to put yourself into the shoes of the other person. See the world through their eyes. Empathy is an important listening technique which gives the other feedback that he or she is being heard. There are two forms of empathy. Thought Empathy gives the message that you understand what the other is trying to say. You can do this in conversation by paraphrasing the words of the other person. For example, I understand you to say that your trust in me has been broken. Feeling Empathy is your acknowledgment of how the other person probably feels. It is important never to attribute emotions which may not exist for the other person (such as, Youre confused with all your emotional upheaval right now), but rather to indicate your perception of how the person must be feeling. For example, I guess you probably feel pretty mad at me right now.
They cannot, therefore, co-operate beyond that point and conflict is inevitable. The closest co-operation, for instance, within the family does not prevent the occurrence of quarrels. Cooley writes, “It seems that there must always be an element of conflict in our relations with others as well as one of mutual aid; the whole plan of life calls for it; our very physiognomy reflects it, and love and strife sit side by side upon the brow of man. The forms of opposition change, but the amount of it, if not constant, are at any rate subject to no general law of diminution.”